APPOINTMENTS

Dr Mahbub's Surgery

HOW TO MAKE AN APPOINTMENT

Please call our main switchboard number on 01922 631630 to book an appointment.
Urgent cases will try to be seen on the day.
If your condition is non urgent you can expect to see a GP within two working days. Our appointment book is open for six weeks in advance and appointments further in advance can be made if you prefer.

If you need to see a nurse you can expect to get an appointment within 24 hours.

ROUTINE APPOINTMENTS

If you need to book a routine follow-up appointment with the GP or nurses you can make an appointment up to six weeks in advance.
Please phone after 10.30am to avoid busy times. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or telephone.
If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well.
Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for asthma, diabetes, COPD and heart disease . Please see the Services And Clinics section for the full list.

CANCELLING APPOINTMENTS

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated.
Appointments can be cancelled by phoning reception on 01922 631630 or online via Patient Access.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

SAMEDAY APPOINTMENTS

We are a busy small practice, and try to provide some same day appointments whenever possible.
You can phone anytime from 9.00am to book an appointment.

HOW DO I ARRANGE A HOME VISIT

If a patient is housebound or too ill to leave home they may be visited at the doctor’s discretion. Requests for visits should be made before 10.00am by ringing 01922 631630.

The receptionist will ask for some details to allow the doctor to assess the urgency of the call.

WHAT DO I DO IN AN EMERGENCY

If you need urgent medical advice during surgery hours, please phone the surgery on 01922 631630.
Please be prepared to give some information to the receptionist.

If you need to see a doctor urgently or feeling unwell and need a telephone health assessment, please call the NHS 111 service free of charge from any phone by dialling “111”.

For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

In Walsall we have two Urgent Care centres offering fast, convenient and expert care for injuries and illnesses that are urgent but not life threatening. This includes minor cuts, burns and bites; sprains and fractures; fevers, infections and rashes. There is no need for an appointment, you can just walk in.

The Urgent Care Centres are located at:

Hospital Site
Walsall Manor Hospital
Wilbraham Road
Off Moat Road
Walsall
WS2 9PS

Community Site
Saddlers Centre
Bridgeman Street (access via Bridegman Street only)
Walsall
WS1 1YT

Find out more about our Urgent Care Centres here.