HOW TO MAKE AN APPOINTMENT

There are a number of options for booking appointments. Appointments may be made:

• In person
• Telephoning 01922 631630 and pressing 1 for Reception during normal surgery hours
• On line. We ask that you register for this service by bringing in photographic ID to reception. The reception staff can then provide you with log-in details and instruction

PRE-BOOKABLE APPOINTMENTS

Routine appointments can be pre-booked up to 4 weeks in advance with the doctor and nurse.

EMERGENCY & SAME DAY APPOINTMENTS

We allocate same day emergency appointments and staff will accommodate you where possible. Unfortunately we cannot guarantee same day appointments, but we do try and offer alternatives which include telephone consultations..
You can phone from 9.00am to book an appointment.

APPOINTMENT TIMES

Please note appointments are for 10 minutes, if you feel you need to discuss more than 1 problem please book a double appointment.

TELEPHONE CONSULTATIONS

You can request a telephone consultation whereby the doctor will call you back.

CANCELLING APPOINTMENTS

If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated.
Appointments can be cancelled by phoning reception on 01922 631630 or online via Patient Access.
Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.

EXTENDED GP ACCESS SERVICE

Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice.

This service offers extra appointments with a GP or a Health Care Professional in the evenings between 6.30pm and 9pm and at the weekends.

The service is not to be confused as an out of hour’s service appointment, but rather an extension of the service offered by us as your GP Practice. If your situation is an emergency please dial 999 or use the urgent care centres.
You can book directly with one of the hubs by calling 01922 501999.

HOME VISITS

If a patient is housebound or too ill to leave home they may be visited at the doctor’s discretion. Requests for visits should be made before 10.00 by ringing 01922 631630.
The receptionist will ask for some details to allow the doctor to assess the urgency of the call. Please do not ask for a home visit if you can come to the surgery attend you have prevented someone else from being seen in your place.

EMERGENCIES – OUT OF HOURS WEEKENDS AND BANK HOLIDAYS

For emergencies outside surgery hours between 18:30 – 08:00 Monday to Friday, during weekends and bank holidays call NHS111

 For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647.

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.

 In Walsall we have two Urgent Care centres offering fast, convenient and expert care for injuries and illnesses that are urgent but not life threatening. This includes minor cuts, burns and bites; sprains and fractures; fevers, infections and rashes. There is no need for an appointment, you can just walk in.

The Urgent Care Centres are located at:

Hospital Site
Walsall Manor Hospital
Wilbraham Road
Off Moat Road
Walsall
WS2 9PS

Community Site
Saddlers Centre
Bridgeman Street (access via Bridegman Street only)
Walsall
WS1 1YT

Find out more about our Urgent Care Centres here