Patient Rights And Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

• Ensure our patients have 24-hour access to medical advice.
• Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
• Work in partnership with you to achieve the best medical care possible.
• Involve you and listen to your opinions and views in all aspects of your medical care.
• The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

• Let us know if you intend to cancel an appointment or are running late.
• Failure to cancel booked appointments: Please remember to cancel unwanted appointments, as we have so many missed appointments. This would really help the practice and other patients to get an appointment. Thank you for your co-operation in this matter.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
• As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy
• Please attend your appointment on time. If you are more than ten minutes late it is the doctors discretion if you will be seen. You may be asked to re-appoint.
• If you are unable to attend, please cancel your appointment in good time.
• An appointment is for one patient only and one problem only.
• The Doctors try to run on time but sometimes delays are unavoidable. Please be patient.